License issues

Activation fails with “Invalid licence key”

Double-check the key — copy from your account dashboard, not from the welcome email (autocorrect can mangle keys)
Confirm the licence is active in your account (subscription not paused/cancelled)
Confirm the licence isn’t bound to too many sites — see “Site count exceeded” below
Check WordPress can reach pay.asteriscommerce.com:
Terminal window
```
curl -I https://pay.asteriscommerce.com/wp-json/asteris/v1/license/validate
```
Should return 200 OK. If not, your host blocks outbound HTTPS — contact host support.

”Site count exceeded”

Your licence covers a specific number of sites (1 / 3 / 10). Deactivate from another site first:

From the other site: Affiliates → Settings → Licence → Deactivate this site
Or from your account: pay.asteriscommerce.com/account → Sites → Remove

”Licence expired” with active subscription

The plugin pings pay.asteriscommerce.com every 24h for validation. Brief network failures can cause a false expiry. Re-validate now in Licence settings usually fixes it.

If it persists for more than 24h, check your subscription billing status. A failed renewal payment expires the licence until you update payment.

Plugin keeps working without licence

By design. The plugin code is GPL-2.0+ — it will function without a valid licence. What you lose:

Updates — no security patches, no new features
Support — email goes unanswered

Renew to restore both.

Migrating to a new server

Deactivate on the old server
Copy files + database to new server
On new server: Affiliates → Settings → Licence → Activate with the same key

Multisite

Each network site counts separately. 10-site Agency licence = 10 individual Multisite network sites (or 10 single-site WP installs, or a mix).

Still stuck?

Email support@asterisaffiliates.com with:

Your licence key (first 4 + last 4 chars only is fine for support context)
Site URL
Error message exact text
WordPress + PHP versions